Why Does Spectrum Internet Keep Going Out? Troubleshooting Guide

Spectrum WiFi Keeps Disconnecting: How to Troubleshoot

Experiencing frequent disconnections with your Spectrum WiFi can irritate and disrupt your daily digital life. Whether you’re trying to work from home, stream your favorite show, or engage in online gaming, a reliable internet connection is crucial. 

This issue could be due to many factors, such as hardware problems, software glitches, environmental interference, and even human error. 

In this blog, we will provide you with a guide on why does spectrum internet keep going out and how to troubleshoot and resolve these connectivity issues effectively.

Why Does Your WiFi Keep Disconnecting: Easy Fixes

Here we are going to discuss the common problems that may cause spectrum WiFi connectivity issues along with their workarounds. Let’s dive in!

1. Check Your Router and Modem

Check Your Router and Modem

The first thing to check when you’re experiencing regular WiFi disconnections is your router and modem. Your router is essentially the heart of your home internet setup, distributing your WiFi signal throughout your property. 

Plus, it’s important to check if your router or modem is outdated or incompatible, as they may struggle to keep up with the speeds and functionality your internet service provider (ISP) is offering.


  • The most common fix for router or modem-related issues is to ensure they’re updated with the latest firmware. Firmware is the built-in software like the brain of your router that runs it.

How to Update Firmware?

  • Access your router’s admin page by typing “” into the address bar of your web browser.
  • Use your admin credentials to log in. These are usually provided with your router or can be found in its manual.
  • look for an update option in your router’s settings. This can often be found under the “Advanced” or “Administration” tab.
  • Follow the steps to check for updates and install any that are available.
  • If no automatic update option is available, visit the manufacturer’s site to manually download the latest firmware file specific to your router model.
  • After downloading and extracting the firmware files, navigate to the firmware update section in the router settings, and upload the firmware file. Ensure the router stays powered during the update.
  • Once the firmware update is completed, reboot your router.

Check Charter Spectrum Internet Speed Test

2. Check for Outages

Check for Outages

Sometimes, when you find out why does spectrum internet keep going out, the cause of your disconnection issues might be entirely out of your hands. Like all ISPs, Spectrum occasionally experiences service outages due to infrastructure maintenance, unexpected malfunctions, or even weather conditions.


  • You can visit the Spectrum outage map or outage report to check for service outages. Based on user reports, these online tools provide real-time updates on Spectrum service outages. 
  • Alternatively, you can contact Spectrum’s customer service for information on potential outages and estimated restoration times.

3. Check for Wireless Interference

Check for Wireless Interference

Wireless interference can cause your WiFi signal to weaken or disconnect entirely. This can be caused by too many devices connected to your WiFi network, nearby devices emitting radio frequencies, or even physical barriers like walls and floors.


  • Electronic devices like microwaves or cordless phones can mess with your router’s signal. To prevent this, place your router far from these types of devices. Also, position your router at tabletop height and clear from obstructions to provide a broader range.

4. Inspect Your Cables

Inspect Your Cables

Your internet connection relies heavily on physical cabling within and outside your home. Damaged or loose cables could be the cause of your frequent WiFi disconnections.


  • Regularly check all your cables, including your Ethernet and coaxial cables, for any signs of damage or looseness. Damaged or loose cables should be replaced immediately. 
  • If you’re uncomfortable doing this, contact a Spectrum technician for assistance.

5. Check the Location of Your Router

Check the Location of Your Router

Where you put your router in your home can really affect how strong your WiFi signal is. If your router is positioned in a corner of your house or behind a large piece of furniture, you could experience ‘dead zones’ where the signal strength is weak or non-existent.


  • For the best signal, put your router somewhere high and central in your home, away from walls and oversized objects. Also, avoid putting it near electronics or big metal things, as these can mess with the signal.

6. Check the Internet Load

Check the Internet Load

Too many devices connected to your network, downloading, uploading, streaming, or even idle, can slow down your WiFi and cause disconnections. Also, if your WiFi is set to the same frequency as your neighbors’, it may interfere with your connection.


  • If your WiFi is congested, consider disconnecting devices that aren’t in use, especially those consuming a lot of bandwidth, like game consoles, streaming devices, or file-sharing systems. 
  • Also, If you have a router that can use two different frequencies, try using the 5 GHz frequency. It’s usually faster and less crowded. 
  • If your WiFi frequency is the same as your neighbors’, try changing your router’s channel settings.

7. Dirty Devices

Dirty Devices

Dust and dirt can build up in your devices, including your PC, and cause them to overheat, which can lead to frequent disconnections.


  • Regularly clean your devices to prevent dust and dirt buildup. You can use a can of compressed air or a soft brush to clean out the dust gently.

8. Your Device May Require a Reboot

Your Device May Require a Reboot

Over time, your devices may become overloaded with data and processes, which can affect their performance and cause WiFi disconnections.


  • A simple reboot often solves this issue. To remove unnecessary data and processes, try rebooting your devices, including your router and modem.

9. Wrong WiFi Password

Wrong WiFi Password

If you do not know why does spectrum internet keep going out, you might be using the wrong password. 


  • Make sure you’re using the right password for your WiFi. If you’re unsure of your password, you can usually find it on the bottom of your router or by contacting your ISP.

10. Scan for Viruses

Scan for Viruses

Malware or viruses can affect your device’s performance and even interfere with your internet connection.


  • Run a full scan with trustworthy antivirus software to find and get rid of any possible threats.


1. How fast is Spectrum Internet?

Spectrum Internet offers a range of speeds from 60 Mbps to 940 Mbps. The speed you get depends on the plan you choose and where you live.

2. Where should you place the internet router? 

The router should be placed in a central location, ideally elevated and away from walls and other obstructions. Avoid placing it near other electronic devices or large metal objects.

3. What is the best way to reset your internet router? 

If you need to reset your router, it’s easy. Just unplug it, wait for about half a minute, and then plug it back in.

4. When should you reboot your Spectrum router? 

As a general rule, It’s a good idea to restart your router about once a month. However, if you’re experiencing frequent disconnections, you may need to reboot more often.


Dealing with your Spectrum WiFi disconnecting a lot can be really frustrating. But with this guide, you can figure out why does spectrum internet keep going out and how to fix the problems. If you’ve tried these fixes and still have problems, you might need professional help. For that, don’t hesitate to contact Spectrum’s customer service for help.

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